Shipping + Returns

SHIPPING

3D PRINTED ON DEMAND, NOT OFF A SHELF.

SHIPPING

Every Ratio: piece is 3D printed to order, which means it doesn’t exist until you want it to. We don’t keep stock. We keep standards.

OH BTW, FREE SHIPPING ON ALL ORDERS!

■ FULFILMENT TIMELINE

Most orders ship within 7–10 days from the date of purchase.
Why the wait? Because we make each piece one layer at a time, based on our current print queue and finishing process.

Once your order is printed, cleaned, checked, and packed—we’ll send you a tracking link so you know it’s on the way.

■ SHIPPING WITHIN

EAST + WEST MALAYSIA ONLY.

■ NEED IT URGENTLY?

Drop us a line at RATIO.3DP@GMAIL.COM OR DM US ON INSTAGRAM @RATIO.3DP

we’ll see what we can do. We won’t rush the print, but we’ll prioritize where we can.

RETURNS

EACH PIECE IS MADE FOR YOU. LITERALLY.

returns

AGAIN, All Ratio: products are 3D PRINTED to order, which means once it’s printed, it’s yours. Because of this, we don’t offer returns or refunds for change of mind.

But if something arrives damaged, defective, or just feels off—reach out. We stand by our work, and we’ll make it right.

■ WHAT QUALIFIES FOR A REPLACEMENT?

– Major damage during shipping
– A functional defect (e.g. lighting issues)
– You received the wrong product or color

■ WHAT DOESN'T?

– Natural layer lines or subtle variations (that’s part of the charm)
– Slight surface quirks due to the 3D printing process
– Change of heart

To report an issue, email us within 5 days of receiving your item at RATIO.3DP@GMAIL.COM OR DM US ON INSTAGRAM @RATIO.3DP .

please include your order number and clear photos. We’ll respond fast.

In short:
If it’s our fault, we’ll fix it.
If it’s part of the process, we embrace it.

THIS IS NOT A LAMP BRAND. IT’S A REBELLION AGAINST GENERIC GLOW. WE PRINT IN HOURS. WE SCULPT FOR YEARS. SHAPE THE LIGHT YOU LIVE WITH TODAY.